Insight Engine Maturity Model

Get a better understanding of where your organization lands on the maturity scale next-generation search solutions and where you can go by implementing processes and technology.

Moving from Search to Insights

Navigating the implementation of these technologies is challenging for most organizations. To assist with this we create a straightforward model for organizations to use a guide. The MC+A Insight Engine Maturity Model outlines a best practice backed stepwise approach to understanding your organizational maturity with respect to your journey from enterprise search to insights.

7 steps to maturity
  1. Form an internal committee to lead the initiative
  2. Build a unified index of all the content that your users are interested in
  3. Map the search experience to the user journey
  4. Develop KPIs
  5. Implement ML-based relevancy adjusting relevancy based on the use of the system
  6. Implement user intent detection and provides answers
  7. Implement intelligent recommendations
A key to a successful journey from search to insights is moving away from an opt-in experience. Insights powered by search need to be emergent experiences within existing business workflows and user journeys.
John Cizmar
Director, MC+A

Why Listen to Us?

We are focused on simplifying complex technology through a prescriptive methodology, transforming how users interact with information through technology.

We specialize in providing strategy, experience, implementation, and support services to organizations looking to deploy ML, AI, and other search-related technologies.  We deliver measurable solutions that:

  • Improve Revenue Opportunities
  • Reduce Costs
  • Reduce Organizational Ris

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