Where’s IT in the Gen AI debate?
MC+A Insight Guest Article. Original Article can be found here. Background The corporate role most frequently missing from conversations about Gen AI is that of the Chief Information Officer. Everywhere else, there is certainly no shortage of glitz and energy about the transformative impact that Gen AI will have — from sales and marketing to support and every other interaction in the customer lifecycle. It is however surprising that the backbone to any GenAI induced transformation — namely, IT — is continuously sending cautionary signals about how immediate and how …