Insights

Where’s IT in the Gen AI debate?

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MC+A Insight Guest Article. Original Article can be found here. Background The corporate role most frequently missing from conversations about Gen AI is that of the Chief Information Officer. Everywhere else, there is certainly no shortage of glitz and energy about the transformative impact that Gen AI will have — from sales and marketing to support and every other interaction in the customer lifecycle. It is however surprising that the backbone to any GenAI induced transformation — namely, IT — is continuously sending cautionary signals about how immediate and how …

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Generative AI security considerations for today’s enterprise

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MC+A Insight Guest Article. Original Article can be found here. Generative AI has captured the imagination of the corporate world from the corner office to the back office. CEOs see bottom-line improvement through automation, and CMOs salivate at the possibility of transforming experiences. To some, generative AI looks like pixie dust that offers the chance to overhaul even the most human-centered R&D processes. IT leaders, on the other hand, are asking some tough questions. The loud note of caution from the offices of the CIO / CISO merits a listen. …

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Boring AI, Exciting IT

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MC+A Insight Guest Article. Original Article can be found here. 66 million years ago, an asteroid 10 KM in diameter struck earth near what is now the town of Chicxulub in the Yucatan. In its wake, a mass extinction event killed off 75% of all life on earth. Fast forward to present time, scientists are actively debating whether we are now in the Anthropocene Epoch, where the predominant impact on the planet’s climate and ecosystems are due to human activity. Some even pin the date the epoch began as the year 1950. If the volume …

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Large Language Models Disrupting the Enterprise

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MC+A Insight Guest Article. Original Article can be found here. Not since Alexander Graham Bell asked his butler, Mr. Watson, to “come here. I want to see you,” has human communication gone through so radical a change in so short a time as ChatGPT has caused in a few short weeks. It has truly captured the public consciousness.Edison misheard “hullo” as “hello.” While no match to Bell’s exuberant “ahoy!” it is frequently the way we open conversations.Perhaps Prompt Engineering is the new hello.In the few short weeks since Kevin Roose …

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Signals in the Noise – Insight Engines Magic Quadrant 2021

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Every quadrant report generates questions related to how vendors plot to the quadrants. Typically, all vendors who spent significant time with Gartner place well. There is considerable pride for the vendors that do well and questions on ranking criteria for those that did not as the quadrant ranking reflects their management and vision. Additionally, customers will often use this report alone to shortlist any search-specific ‘search’ projects. So, there are immediate benefits to a strong placement on the Quadrant. The Quadrant coming out later than usual did not reduce questions, even with our lower expectations for the report due to its short absence.

Microsoft Search is not worth the wait.

Insights

Building Intelligent Experiences – Insight Engines vs Microsoft Search Part 1 – Breaking Down Microsoft Cognitive Services Artificial Intelligence (AI) and Machine Learning (ML) in business have become as synonymous as salt and pepper on any primetime cooking program you might watch on the Food Network. Regardless of what solution you are ‘cooking up,’ it will likely benefit from applying it. Gartner collectively referrers to the technology section as Insights Engines, stating, “Insight engines augment search technology with artificial intelligence to deliver insights — in context and using various modalities — derived …

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Announcing Coveo MVP Program

Insights

This article is reposted from Coveo’s Blog. Our journey to delivering truly relevant digital experiences has not been short. It reflectsnearly two decades of technological development, driven by market-inspired innovation.The story behind the Coveo Relevance Cloud ™ originates with groundbreakingadvancements in unified indexing and enterprise search and it then moves to includecontextual relevance, cloud and content analytics, behavioral analytics, ML-poweredrelevance, intelligent recommendations, unified interaction journeys, NCU, AI semantics,and intent detection. At each step of this journey, the goal has always been the same – to help our customersattain the capabilities …

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