Last month, I analyzed the Google Search Appliance and its relationship to business intelligence security. The next in this series of best practices for integrating enterprise search is the desire for companies to have trained workers. People are one of the greatest assets that an organization has. How often are the individuals working within the organization getting the information they need to make intelligent and informed decisions? Are people utilizing all the systems that have been integrated to assist in the storing of important information? Can these people find the data promptly?
Many companies have spent millions of dollars on integrating enterprise-wide data storage units which include CRM systems, ECM systems, shared file systems, databases, web servers and many others. Each of these systems performs different functions, but they do share something in common: they store tons of information. As a company grows, so does it’s document numbers. According to studies done by IDC, content increases by over 80% per year. In addition to that, 66% of companies say they have five content repositories or more. With all the development of new data and the multiple locations to store, the information are workers finding the most relevant and beneficial information possible? Probably not.
How are workers finding the correct content to do their jobs more efficiently? In many cases, with a multitude of companies, they can’t. Even knowledgeable workers who are hired on to perform a specific task due to their experience in it, they may not be able to find the tools necessary to equate their work with their particular company. What does this mean? Well, often times it means duplicated efforts, loss in productivity, and wasted time (which more importantly equates to, uh oh, lost money). Can a company afford, especially in these financial times, to not be fiscally responsible?
What should a company do to prevent this waste? Well, multiple companies have implemented enterprise-wide solutions that involve great hardware and software implementations. This takes its toll on an organization as well. With the high cost of the technology, the system developers to implement, the administrators to ensure the systems are running properly, and the time to go through the entire development lifecycle, a company can spend millions of dollars to deploy. This is not even the greatest of all problems. The question remains: after designing, developing, and implementing the system, is it going to provide knowledge workers with the correct information? If not, then why start in the first place?
The solution that is both economical and user-friendly is the Google Search Appliance. End-users and knowledge workers will benefit from using a system that is just like Google.com. They are already familiar with the user interface and will have no trouble searching for documents behind the firewall instead. Wasted time and efforts will be greatly decreased because the Google Search Appliance will crawl the entire enterprise repositories and find the information they are looking for. How will this happen? Google is the leader in search on the web, and they have done so through speed and accuracy of searches. Thousands of developers have tuned the search algorithms to ensure the relevance and the speed of the Google Search Appliance. This means that no time will be wasted within an organization developing and tweaking algorithms to receive the most relevant content.
The Google Search Appliance due to its price, lack of labor needed to install, and end-user friendliness makes it the most powerful and best tool for enterprise search. An organization can really benefit right out the box from the Google Appliances. The knowledge workers will be able to find the information they need to make informed and better decisions without wasting time creating new content (especially since more often than not it has already been created). Business owners, executives, and managers can feel confident that employment decisions were accurate. Knowledge workers rejoice, assistance for projects comes in a little yellow box.