Why choose GSA Manage Services from MC+A?

Our managed service offerings provide a range of technical and consultative support for your Google Search Appliance infrastructure.
Maximize your GSA investment during your transition to what is next.  MC+A managed services will help you reallocate resources while improving your solution.

  • Platform expertise. We were one of the first Google Enterprise Partners.
  • Solution expertise. We have implemented Google Search Appliance solutions for hundreds of customers.
  • Development expertise. We have developed commercial content connectors and open source projects for the Google Search Appliance.

Google Search Appliance Managed Services Options

  • Gold

    Fully Managed Service

  • 100 %Supported GSA MSRP
  • 24 x 7 Support
  • Email & Web Support
  • 1 Hour First Response Time
  • 40 Hours of Maintenance per Month
  • 25% Discount on Rates for Additional Services
  • All MC+A Connectors & Support Included
  • Bronze

    Expert Support

  • 25 %Support GSA MSRP
  • 8 x 5 Support
  • Email & Web Support
  • 4 Hour First Response Time
  • 1 Year Contract
  • 10 Hours a Month of Maintenance
  • Bi Annual HealthChecks
  • 10% Discount on Rates for Additional Services
  • 25% Discount on MC+A Connectors

Technical Support

Access Full-Service Technical Support and a dedicated account manager. Support channels include email, the web, and phone.

System Integration

Get customized solutions. Depending on the package, we can integrate directly within your internal ticketing system or via our Customer Support Portal.

Quality Service

Reach out and expect answers the day you need them. Our dedicated team will get back to you within the SLA.

Maintenance

Enjoy HealthChecks of your appliance. Including search roadmap recommendations by our team of GSA experts.

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