Content Analytics with Watson Explorer
IBM Watson Explorer is a cognitive platform providing you unparalleled search and analytics insights from all your critical data. This platform will help you uncover trends and patterns to improve critical decision-making as well as customer service and engagement.
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Watson Explorer Features
Improve Customer Engagement
Increase customer interaction and self service by placing intelligent search where users are in real time.
Reduce Support Times
Support more user inquires with fewer support staff. Increase customer satisfaction while reducing average call handling times (AHT).
Achieve better ROI
Analyze information to reveal insights from unstructured data and reveal hidden insights and patterns for better decision-making.
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