MC+A

For the past couple of years, when your hard drives failed you had to create a ticket with Google and ship the box back to Google. Clearly, this is not a scalable support model. Now with the new 7007′s and 9009, users can actually swap out their own drives! Detailed instructions can be found here:

http://code.google.com/apis/searchappliance/documentation/60/fru/hdd_fru_guide.html