MC+A

Continuing from our previous troubleshooting post.

Step 2: Check the appliance’s configuration

If the links are functioning properly in your Google Sitemap, but there is still no SharePoint content being crawled, then you should check to which URLs are being crawled.

Often time’s people make the mistake of entering the URL of their SharePoint site and not the URL of their GSS. Ensure that this is not the case by opening the administrative console of your appliance and going to Crawl and Index > Crawl URLs. You should find the URL of your GSS in the top two fields. If it is not there enter it.

Now, select Freshness Tuning from the options on the left. Enter the URL of your GSS and then select Recrawl These URL Patterns. Allow 20-25 minutes for the changes to take effect.

Then, go to Status and Reports > Crawl Diagnostics and check to see if your GSS’s URL is listed. If you see the sitemap’s URL listed proceed to the next step. Otherwise contact MC+A support.

Now, run a search for content that would be found in your SharePoint site. If the appropriate search results are not returned contact MC+A support for further assistance.

It has come to our support team’s attention that, although we have tried to make the setup and configuration of our Google SharePoint Sitemap (GSS) as straightforward as possible we do field support cases from users dealing with similar configuration issues. This blog series hopes to serve as a FAQ and tutorial covering some common configuration and setup issues.

Issue: My Appliance can’t find any SharePoint content!

This is one of the most frequently submitted support requests. This can be caused by a number of issues. We’ll try to break the troubleshooting process into simple steps to help you solve the issue in a snap!

Solution

Step 1: Make sure the GSS is fully functional

Often, customers immediately assume that there is an issue with their appliance when they do not have the Google Sitemap properly configured.

Check to see if the links in the site are working.

Click on the GSS link.

Now click on various links to ensure that there are no HTML errors. Exclude the Site Link entries drom this test as their results will not be relevant. thos links are simply the actual URLs the sitemap will be charged with directing the appliance to.

If links return HTML errors, the appliance will not successfully crawl the content. If this is what you encounter you know that the issue resides either within your GSS configuration or your SharePoint site.

The next step would be to make sure that all of the proper information has been entered into the Settings section of the GSS.

Make sure that you verify that the account and account password have access to you SharePoint site. To do this, simply navigate to your SharePoint site using the same credentials that your GSS is using. If the credentials are not the issue, you should contact MC+A support for more help.

Next Up…..Step 2: Checking the appliance’s Configuration

I’m happy to annouce that MC+A will be bundling in the GSS with any purchase of a Google mini with us(A $650 value!!!). That will include support for the GSS while the mini is supported.

If you are interested, complete the contact us form and we’ll get in touch with you.

The following features have been added:

• Multiple Start Ulrs (so it can support more then one sharepoint instance)
• All configuration settings accessible from the administrative interface

More to come shortly!!!!