Results of MC+A’s third quarter customer survey
September 18th, 2009
Google Search Appliance customers typically find value in the product
In August, we published our first public survey here. Our goal was to explore how many of the basic features of the Google Search Appliance were being implemented by customers of the product. We promised to share the results of the survey when we completed it. After 6 weeks, we’ve decided to wrap up this survey and begin to start planning for the next one next quarter. Here are the results are our observations of the survey.
Summary
At the time of this writing, only 18 responses were received. The number of responses received makes the survey generally statistically insignificant. However, the responses fall in line with our previous expectations. We also feel that most of the responses were from our customers and not of the general population of Google Enterprise customers. This would mean that that would be mostly in the United States and a systems integrator would have more involvement with them then of a typical Google Enterprise customer.
Overall,
- Customers think the Google Search Appliance provides value
- Customers are typically not investing significantly in their implementation(beyond the cost of the GSA).
- Customers are not using OneBoxes.
- Most customers could be using their appliances to crawl more content.
We’ll begin to create another survey in October, conduct it in November and publish it in December. If you have input for the survey, please contact us.
