March 25th, 2009
Please see information on Google’s Support site:
https://support.google.com/enterprise/doc/gsa/00/update_index_page.html
Customers under Sliver & Gold support constracts with MC+A will be contacted regarding upgrading.
Tags: 5.2, Google Search Appliance, upgrade
Posted in Google Search Appliance, Support | Comments Off
February 26th, 2009
Google Enterprise has released a maintenance release of the software. Some minor fixes have been included. You can download the update at:
https://support.google.com/enterprise/
with the login credentials provided in your welcome email. If you are under a maintenance contract, MC+A Support will be contacting you to schedule your update. If you need assistance with the release, contact MC+A support or Google support.
Tags: 5.2, Google Search Appliance, software update
Posted in Support | Comments Off
January 8th, 2009
In this difficult economic environment, it’s easy to see why many companies will look to slash 2009 IT budgets in an effort to reduce costs and streamline operations. While this may be justifiable in some instances, it shouldn’t be a given that IT is a wise area in which to cut spending.
Case in point: In a recent keynote address at the Gartner Symposium/IT Expo, John Chambers stated that Cisco will increase its IT budget for 2009 as they look to increase productivity and cut travel expenses through the use of collaboration tools. Chambers noted that internal use of collaboration and Web 2.0 technologies has helped Cisco save over $150 million on travel costs. In addition, Chambers said that IT managers need to look closely at the use of blogging and video collaboration as a way to reduce long term expenses and gain near term competitive advantage (source:eWeek).
Other leading companies are doing the same. Difficulty breeds distinction, and as the saying aptly states, “When the tide goes out, it’s easy to see who’s been swimming naked”.
In short, companies that view IT as a strategic business enabler that can reduce overall costs and increase productivity are using this economic downturn to ramp up innovation and take market share from less savvy competitors who are forced into slash and burn mode.
While cutting IT costs now may seem to be an easy short-term band-aid, it most likely will have negative long- term consequences as stronger, more able competitors use the mismatch to leapfrog ahead. By the time the business environment actually improves, most of the weak players will be too far behind to catch up.
Undoubtedly, this is one of the most challenging business environments in decades. In spite of these challenges, however, it is also a time when great companies will seek to turn short-term obstacles into long-term opportunities.
About MC+A:
MC+A is a leading IT solutions provider. We work with clients seeking to leverage and extract the business value of a well planned IT strategy. Our core focus includes helping companies create, find, share, and protect their business intelligence assets in a way that reduces overall costs, improves efficiency, and drives more revenue to the bottom line. For more information, please contact us.
Tags: BI, business, Chambers, Cisco, collaboration, Gartner, intelligence, IT, strategy, web 2.0
Posted in General, Support | Comments Off
October 17th, 2008
Many of our customers find it difficult to figure out which LDAP query to run in their Google Search Appliance (GSA) or Google Mini (Mini) LDAP setup wizard. When configuring LDAP on the GSA, a common issue that the user may run into is finding the correct information for the “Distinguished Name” (DN) field.
Our solution to this problem is a handy command that can be executed on your server providing Active Directory.
In order to quickly find the DN, open a command prompt and enter the command “adsiedit.msc”.

After you execute this command navigate to the account in which you are seeking the distinguished name (This is typically your account).

Right-click on that account and select “properties”.

Then find the “Distinguished Name” category, double-click, and you will have the answer you seek.

Tags: ADSI, Google Mini, Google Search Appliance, LDAP configuration, Support Help
Posted in General, Google, Google Search Appliance, Support | Comments Off