MC+A

Continuing from our previous troubleshooting post.

Step 2: Check the appliance’s configuration

If the links are functioning properly in your Google Sitemap, but there is still no SharePoint content being crawled, then you should check to which URLs are being crawled.

Often time’s people make the mistake of entering the URL of their SharePoint site and not the URL of their GSS. Ensure that this is not the case by opening the administrative console of your appliance and going to Crawl and Index > Crawl URLs. You should find the URL of your GSS in the top two fields. If it is not there enter it.

Now, select Freshness Tuning from the options on the left. Enter the URL of your GSS and then select Recrawl These URL Patterns. Allow 20-25 minutes for the changes to take effect.

Then, go to Status and Reports > Crawl Diagnostics and check to see if your GSS’s URL is listed. If you see the sitemap’s URL listed proceed to the next step. Otherwise contact MC+A support.

Now, run a search for content that would be found in your SharePoint site. If the appropriate search results are not returned contact MC+A support for further assistance.