MC+A

It has come to our support team’s attention that, although we have tried to make the setup and configuration of our Google SharePoint Sitemap (GSS) as straightforward as possible we do field support cases from users dealing with similar configuration issues. This blog series hopes to serve as a FAQ and tutorial covering some common configuration and setup issues.

Issue: My Appliance can’t find any SharePoint content!

This is one of the most frequently submitted support requests. This can be caused by a number of issues. We’ll try to break the troubleshooting process into simple steps to help you solve the issue in a snap!

Solution

Step 1: Make sure the GSS is fully functional

Often, customers immediately assume that there is an issue with their appliance when they do not have the Google Sitemap properly configured.

Check to see if the links in the site are working.

Click on the GSS link.

Now click on various links to ensure that there are no HTML errors. Exclude the Site Link entries drom this test as their results will not be relevant. thos links are simply the actual URLs the sitemap will be charged with directing the appliance to.

If links return HTML errors, the appliance will not successfully crawl the content. If this is what you encounter you know that the issue resides either within your GSS configuration or your SharePoint site.

The next step would be to make sure that all of the proper information has been entered into the Settings section of the GSS.

Make sure that you verify that the account and account password have access to you SharePoint site. To do this, simply navigate to your SharePoint site using the same credentials that your GSS is using. If the credentials are not the issue, you should contact MC+A support for more help.

Next Up…..Step 2: Checking the appliance’s Configuration